The practical details
Shipping & returns
Clear expectations, careful packaging, and a fair process if something is not right.
Order processing
In-stock orders are usually packed within 1–3 business days, excluding holidays. You will receive tracking when a label is created. Carrier scans can take up to 24 hours to appear.
Shipping
Standard tracked delivery within the continental United States typically takes 3–7 business days after pickup. Shipping charges are shown before payment. Delivery dates are estimates, not guarantees. Business return address: [PLACEHOLDER BUSINESS ADDRESS].
Packaging and combined shipping
We use protective materials appropriate to the item. We can often combine unshipped purchases when it is safe to do so; contact [PLACEHOLDER EMAIL] before ordering so the correct total can be arranged.
Returns
Contact us within 14 calendar days of delivery and send an approved return within 30 calendar days of delivery. The item must be unused and in the same condition received, with original tags, accessories, and packaging. Buyer’s-remorse return shipping is paid by the buyer and original shipping charges are not refundable.
Items that cannot be returned
Final-sale items, opened personal-use items, and items returned with missing tags, odors, wear, or damage are not eligible unless they arrived damaged or materially different from the listing.
Damage or listing errors
Contact [PLACEHOLDER EMAIL] within 3 days of delivery with the order number and clear photos of the item and packaging. Keep all packing materials while we review the issue.
Refunds
Approved refunds are issued to the original payment method after inspection, normally within 5 business days of receipt. Your bank may need additional time to post the credit.